| DanXTech Project
Management Process:
Initial Client contact
DanXTech's Project Managers and Sales Executives utilize
their considerable experience of the localization industry
to help prospective clients avoid wasting time and costs
at later (and often more critical) stages of project development,
producing quotes specific to your individual priorities.
Project Planning
DanXTech will make sure the project plan is always available
to your organization, ensuring that project perceptions
are aligned right from the start. Milestones are discussed
and the Plan will be constantly updated to adapt to the
demands of the project as it develops.
Client Hand-over
DanXTech insists on seamless continuity for our clients;
everything that is promised by any part of DanXTech is
the result of experience and understanding of our capabilities
and will always be delivered. DanXTech Project Managers
will in effect, at this point, become your Project Manager,
providing you with clear and effective communication on
your localization.
Resource Request
Once the Plan is clear, your DanXTech Project Manager will
complete a Resource Request to ensure that, right from day
one, you have the right resources assigned to the successful
completion of your project, ensuring that your project deadlines
and budget targets are met without the general sense of
panic that localization can bring!
Internal Team Brief
Your DanXTech Project Manager will draw together the internal
team to explain your project requirements and the milestones
you have agreed. All points of contact will be discussed
to ensure clear and constant communication throughout the
team.
Communication and Availability
Underpinning the many internal processes to ensure the quality
of your final localized product is the fundamental role
of communication. No matter what the time zone, daily contact,
if required, is guaranteed. DanXTech exploits all forms
of communication to ensure that you are never out of touch
with your product during localization. From phone call to
email, DanXTech can and does communicate.
Control Documents
DanXTech employs an exceptional quality monitoring process,
ensuring that quality never needs to be sacrificed to time
constraints. 'Status sheets', updated daily on a task-by-task
basis, ensure the Project Managers know both exactly what
the team is doing and what they are available to do as your
needs change.
Project Meetings
At DanXTech, Project Managers ensure that Project Meetings
take place at least on a weekly basis. They provide a chance
to confirm the Client's changing requirements and to benefit
from cross pollination on difficulties or successes that
members of the team have experienced. The sense of team
unity and communication is reinforced and real time and
cost savings can be achieved.
Status Reports
Status reports are the critical link for you, the client,
with your DanXTech team. This document summarizes all aspects
of your Project. It details exactly where the team is; what
actions are to be taken; what problems or successes have
been encountered or envisaged; what milestones have been
completed and when the outstanding ones are planned to be
completed.
Certification
At DanXTech, the Project Manager will have ensured that
all of your project materials have gone through linguistic
tests on both extracted and integrated text to ensure the
quality of the product throughout the project cycle. The
final certification will reflect our absolute commitment
to your product and will provide you with a guarantee of
its quality.
Post Mortem
Once the project is finished, the internal team will be
assembled to discuss all of the issues that were raised
during the project cycle. DanXTech sees this as essential
to the continuation of the partnership with your organization.
Everything that will increase the efficiency of future projects
will be noted to enable us to provide you with continually
better service as our partnership develops.
Post Project Survey
Finally, we will request your view of success. DanXTech
understands that the only real judgment on our processes
and service can come from you. We will ask you to tell us
what our strengths and weaknesses were; what you liked and
did not like. DanXTech listens and cares about your thoughts
because that is how strong successful partnerships are founded.
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